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REFUND POLICY

You can return your order via Royal Mail.

 

1. Send an email to sales@sportsnutritionltd.co.uk with the order number and the items you want to return.

2. You will receive a return label and return form from us by email.

3. Fill in the return form as complete as possible and add it within the package you want to return.

4. Write the order number clearly on the outside of the package.

5. Drop the parcel at a Royal Mail post office and no shipping costs will be charged.

6. Receive a shipping receipt and keep it safe. 

You can return an item within 14 days only if:

  • The seal has not been broken or the packaging has not been opened

  • The product has been damaged within the manufacturer's warranty period

  • The original label is still attached to the clothing

  • The best-before date has not expired

 

You cannot return the following items:

  • Products that have passed their expiration date

  • Products that have already been opened or have had their seal broken

  • Clothing where the original label is no longer attached

  • Credits or discount coupons can't be exchanged for money.

​Do I have to pay return fees?​

You don't have to pay a return fee for the exceptions below:

  • You've received an incorrect product.

  • The product has been delivered damaged.

  • The product has passed the expiration date.

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